🔞 AGE VERIFICATION & ELIGIBILITY
Q: Will I need to verify my identity when making a purchase or receiving a parcel?
A: We may request proof of age or identity where required by law or by an applicable delivery procedure.
Our website is intended for adults aged 18 and over. Being 18 or older does not, by itself, establish eligibility to obtain vaping products in Australia. Any supply of vaping products must take place through a legally permitted channel and meet applicable requirements, including a pharmacist consultation or prescription where required.
🚚 DELIVERY
Q: Where are shipments dispatched from?
A: Eligible shipments identified as being fulfilled from our Australian warehouse are dispatched from Australia. Your dispatch confirmation will provide the tracking information available for your shipment.
Q: How long does delivery take?
A: The estimated delivery time is 5–8 business days after dispatch within Australia.
Actual delivery times may vary depending on the destination, carrier, public holidays and logistical conditions. Your dispatch confirmation and tracking information will help you follow the shipment’s progress.
Q: What if my shipment has not been dispatched within 48 hours?
A: Check your order status or contact customer service with your order reference. We will review its status and provide the information available to us.
📧 Email:
[email protected]📱 WhatsApp: +86 16769925882
📦 PACKAGING & PRIVACY
Q: How will my parcel be packaged?
A: Parcels are packaged with care to protect their contents during delivery. Packaging and labelling may vary according to the carrier and any applicable legal or delivery requirements.
Q: Will the VAPEPIE brand name appear on the parcel?
A: We cannot guarantee that a particular name will be absent from every shipping label or parcel. If you have a question about a shipment’s packaging, contact customer service with your order reference.
🔧 CUSTOMER SUPPORT
Q: What should I do if an item arrives damaged or delivery is delayed?
A: Please contact us and provide:
Your order reference;
A description of the issue;
Photos of the parcel or affected item, where reasonably available;
Your tracking number, if the issue concerns delivery.
Our team will review the information and explain the next steps. You can also check your spam or junk folder for our reply.
📧 Email:
[email protected]📱 WhatsApp: +86 16769925882
⚠️ IMPORTANT INFORMATION
This website is intended for adults aged 18 and over. Vaping products in Australia are subject to legal supply restrictions.
Nicotine is addictive. Keep products out of the reach of children and pets. Use products only as directed and in accordance with applicable laws.
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